QUALITY & SAFETY POLICY

QUALITY & SAFETY

Quality Policy

Sewa Max Care Hospital is committed to the healing the patients by providing excellence in healthcare and Clinical treatment services by continuously improving on its services.

Towards this we are continuously working on below mention

  • Treat all patients ethically, with empathy and dignity, within a culture of caring.
  • Develop, promote and maintain professional competence and leadership in compassionate patient care through continuous training.
  • Ensure safety of patients, staff and other stake holders.
  • Promote, innovate and adopt new and appropriate, cost effective processes / technology.
  • Provide appropriate, state-of-the-art diagnostic, therapeutic and infrastructural facilities.
  • Support program of Quality Improvement, Training, research, patient care and outreach activities.
  • Comply with all relevant regulatory and statutory requirements.
  • Meet all enquiries with courtesy.
  • Ensure that all staff are aware of the vision, mission and quality policy of the institution.
  • Ensure that all staff are familiar with the relevant accreditation standards and committed to implement them.

Quality Management System

Sewa Max Care Hospital is designed for quality services and follow the Quality Management Systems.

  • To ensure patient and employee satisfaction,.
  • To protect rights of the patients and their families and to inform and educate them at every phase of treatment.
  • To aim continuous measurement and improvement based on participation of all employees.
  • To deliver world-class healthcare services by and under supervision of professional staff.
  • To be a leader in scientific research by using modern technology and to work without compromising scientific, conscientious and ethical principles.
  • To support continuous education and participation of staff to Regular Training programs, CMEs, seminars etc.
  • To provide quality service at affordable price.

Patient Safety

To improve patient safety error has to be prevented, rectified or at least minimized. To ensure the same patient safety devices (For example, grab bars, bed rails, sign posting, safety belts on stretchers and wheel chairs, alarms both visual and auditory where applicable, warning signs like radiation or biohazard, call bells, fire safety devices etc.) are installed across the organization and are inspected periodically. In order to ensure patient safety, Ford Hospital strive implement and achieve below mentioned patient safety goals.

Goals Of Patient Safety

  • Correct Patient Identification
  • Improve Staff communication
  • Medication Safety
  • Surgical Safety
  • Preventing Patient Fall
  • Preventing Pressure Ulcer
  • Safety from Hospital Acquired (Nosocomial Infections)


Safety Methodology

  • We provide a safe and secure environment for patients, their families, staff and visitors.
  • Patient safety and facility safety rounds and improvement measures are taken to ensure the safety of patients
  • Patient safety devices are installed across the organization. E.g: side rails for beds, grab bars; nurses’ call bell, non-slippery floors, caution boards/sign boards, visual and auditory alarms etc.
  • Mock drills are conducted to manage adverse events to ensure patient safety. The staff members are trained well to manage these adverse events
  • Ensures the proper maintenance of medical equipment based on a scheduled plan
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